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Frequently Asked Questions (FAQs)

Q: How to access and enroll a course?

In order to fully participate in all Site activities, you must register and create a User Account. You are required to provide a valid email address ('Email Address') and create a user password ('User Password') and a unique username, which will be publicly visible on the forum and other locations on the Site. In setting up your User Account, you may also be prompted or required to enter additional information, including but not limited to your name, location or other information required to confirm your identity. To participate in an online course you will be required to register in the course by selecting and enrolling on the course from the list of offered courses.

Q: When does my course start and/or finish?

You can find the start date and course duration for each course on its Course Description page. If you are registered for a course, you will also see its start date on your dashboard. A course may start at any time, throughout the day, on its start date. If you find your course is not immediately available, please check back later in the day. Course timing is flexible. You do not need to log in to know when the course begins.

Q: What should I do before I take a course (prerequisites)?

Each course is different - some have prerequisites, and some do not. Take a look at your specific courses prerequisites on the course description page to find out.

Q: What browsers are recommended for use?

The latest versions of Google Chrome, Mozilla Firefox and Apple Safari.